RETURNS POLICY

At SaintSoliel we take great pride in our products.

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges unless the item has arrived damaged or defective.

Due to hygiene reasons are products are non-refundable, once the item is shipped and delivered, we cannot accept returns.

DAMAGED / DEFECTIVE 

If an item arrives damaged or defective please contact us asoon as possible on saintsoliel.stoke@outlook.com, please do so within 14 days of receiving your items. To enable us to resolve the issue quick and efficient please provide us with the following details:

• Order number 
• Brief description of defect / issue 
• An image on the product which is defective/damaged

Once received, we will access the problem and either process a refund or exchange the product if it is deemed to be damaged / defective.

REQUESTING A RETURN OR REPLACEMENT:

• Contact us via the email provided saintsoliel.stoke@outlook.com
• Provide relevant evidence / details regarding the issue along with proof of purchase 
• Our team will provide details of how to return the product to us (if necessary)

SHIPPING COSTS:

Shipping costs are non refundable - In the event of a product return due to defect or damage SaintSoliel will cover the cost of the return shipping.

EXCHANGES

We do not offer exchanges unless the item is defective or damaged.